The parking industry is, at root, a service sector. The much-maligned reputation of parking enforcement companies stems from poor communication and a lack of understanding that our operations must balance the needs of both our clients and the motorist.
At Vehicle Control Services our patrol officers represent not only our organisation but also our clients and as such have a duty to protect their reputation. Their role is defined not exclusively through enforcement but also in the service they provide to legitimate car park users.
Patrol officers provide the main body of our enforcement practice. They are responsible for the issuing of Parking Charge Notices (PCNs) and, where required, vehicle immobilisation. Staff who undertake vehicle immobilisation are fully licensed by the Security Industry Authority (SIA).
We have patrol officers based across the UK and maintain national coverage. Our head office operations centre manages this network and we are able to respond rapidly to client call-outs and areas of high enforcement requirement.
Our patrol officers receive in-depth training in customer service, conflict resolution and parking enforcement and we have a commitment to continued assessment and development.